Terms.

By using Karen, you authorize us to act as your representative for the specific call you describe. We’ll identify ourselves as your authorized agent, follow applicable recording and disclosure laws, and stop the moment you ask us to. You agree the number and situation you provide are accurate and that you have the right to negotiate on the matter.

Karen is a tool, not a guarantee. Some companies say no, and stay no. We’ll try in good faith — if we can’t move them after our first attempt, we may try again, escalate, or write back honestly to say we couldn’t. You only pay our fee on outcomes that actually save you money, in line with the pricing on the homepage.

SMS program name: Karen. You can opt in by texting YES to +1 (845) 609-0601, or by replying YES after Karen introduces the service and asks for confirmation. By opting in, you agree to receive conversational and transactional text messages about your requests, case intake, call preparation, case links, caller-ID verification guidance, call updates, follow-up questions, and support. Message frequency varies based on your use of the service. Message and data rates may apply. Consent to receive SMS is not a condition of purchase. For help, reply HELP. To opt out, reply STOP. After you opt out, we may send one final confirmation message and will not send further SMS unless you opt in again. See the public SMS opt-in page.

We provide the service as-is, without warranty. We’re not liable for amounts beyond what you’ve paid us. We may update these terms; material changes will be announced via email and posted here. If you’re using Karen on behalf of a business, the person clicking accept warrants they have the authority to bind it.

Disputes? Reach out first — karen@karen.now. Most things are fixable in a single email.