The call you've been putting off.
Karen makes it for you.
And she calls back tomorrow if she has to.
I find their soft spots. Then I press. Politely. — Karen
You give us a number and a situation. We dial. We negotiate. We email you the outcome — usually with the words refund issued in it.
Not sure how she’ll handle it?
Roleplay with Karen on the phone — she’ll call you, you play the rep. Three minutes, costs us nothing.
“I understand the policy. I'm asking what you're authorized to do today.”
A real call, lightly redacted. Karen never raises her voice.
Three small moments.
Ten-second clips. The shape of how she handles a no.
“I’m going to assume that’s a misunderstanding rather than a final answer.”
Asking a Delta supervisor for a real refund — when ‘no’ meets calm patience.
“That’s not my opinion. That’s the rule.”
Reaching for the regulations CSRs hope you don’t know.
“I have to tell you, I expected better here.”
Disappointment lands harder than anger.
She doesn’t hang up first.
- They refuseshe escalates to a supervisor
- Still noemail sent to the executive office, in real time
- Still noDOT / FCC / CFPB complaint drafted for your one-click submit
- Still nochargeback letter drafted, sent to your inbox
- Still noshe calls back tomorrow. And the day after. She has all day.
real emails. real complaints. real names — the ones we keep on file.
Delta Air Lines · United Airlines · American Airlines · Southwest Airlines · Spirit Airlines · Comcast / Xfinity · Verizon · AT&T · T-Mobile · Spectrum / Charter · Airbnb · Vrbo · Marriott · Hilton · Chase · American Express · Capital One · Wells Fargo · GEICO · State Farm · Progressive · Spotify · Netflix · Planet Fitness · Con Edison · PG&E
DOT · FCC · CFPB · BBB · state attorneys general · state DOI · state PUC · OCC · FTC
Three steps. None of them are yours.
Tell Karen what you want.
A sentence is enough. Two if it's complicated. She'll ask if she needs more.
Karen calls and handles it.
Hold music, phone trees, the whole thing. She calls back if she has to. They run out of stamina before she does.
You get the win in your inbox.
Outcome, recording, and a one-line summary. Forward it to whoever needs to see it.
Recent Karens.
A small selection. Names changed; dollar amounts didn't.
“Got my $420 back after they tried to fob me off with a voucher.”
“Bill cut from $189 to $94 a month. Same plan, same speed.”
“Cancelled the membership I'd been avoiding for two years.”
“Two late fees reversed and the annual fee waived for a year.”
“I never raise my voice. I just don’t go away.”
How she does it.
Karen knows the regulations. She knows how customer service phone trees work. She knows what to ask, and when to escalate.
She doesn't get tired. She doesn't get angry. And she doesn't hang up first.
$9 a month.
First call's free. No card.
Three things everyone asks.
Is this legal?
Yes. You’re hiring an authorized representative to handle a call on your behalf — the same way you’d let a friend or a lawyer do it. Karen identifies herself as your representative and complies with state recording disclosure laws.
Will it work?
It works most of the time. Some companies are tougher than others. If we can’t move them after the first attempt, we’ll try again, escalate, or write back honestly to say we couldn’t. You only pay when we win.
Can I listen?
Live, if you want. Otherwise we send the recording, the transcript, and a one-line summary. Forward it to whoever needs to see it — or save it for the next time someone asks ‘what did they say, exactly?’